Iron Mountain Customer Development Executive, IMES in United States
At Iron Mountain we protect what our customers value most, from the everyday to the extraordinary, while helping them bridge the physical and digital world. Our people have the opportunity to bring their creativity to a workplace that thrives on change. Here, you will be part of a team that doesn’t just embrace what’s exceptional. It creates exceptional.
As a Customer Development Executive, you would develop and retain client relationships; market and identify opportunities to upsell Iron Mountain products and services to existing accounts with subject matter experts.
Model exemplary customer service behaviors
Consistently meet/exceed the needs of assigned customer base
Represent the Iron Mountain Entertainment Services (IMES) clients’ interests
Educate customer on Iron Mountain products and services (i.e. DCR, InSight, film inspection, preservation, remediation etc.)
Provide training and demonstrations to customers with respect to workflow, invoicing, SafeKeeper , and other services and operating systems
Facilitate the research and response to customer issues and secure necessary resources
Utilize and maintain Salesforce, and SafeKeeper
Keep client informed regarding specific account management issues, interface with appropriate departments as needed
Conduct customer facility tours
Assist in the customer closing process of existing accounts
Ensure contract compliance and renewal
Develop strategic account plans for individual accounts
Participate in special projects workflow
Develop a keen understanding of the SafeKeeper system as it relates to reporting, workflow, billing and research capabilities
Maintain the minimum (8) number of appointments per week/Activity standards/Expectations
Proactively communicate with customers by letters, phone calls and proactive/reactive visits to enhance the MES relationship; schedule follow up meetings. The entertainment-based client requires a higher caliber of client/account manager relationship, which is maintained through a more personal level of client service visits and involvement in “Industry” special events. Media Charitable events, as well as special attention given to our clients anniversaries, birthday, promotions etc.
2-4 years within a technical sales environment
Huge plus to understand and have experience within the Entertainment industry
Strong sales performance track record
Category: Sales Group
Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.
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