Iron Mountain Account Manager, Crozier Fine Arts in United States
At Iron Mountain we protect what our customers value most, from the everyday to the extraordinary, while helping them bridge the physical and digital world. Our people have the opportunity to bring their creativity to a workplace that thrives on change. Here, you will be part of a team that doesn’t just embrace what’s exceptional. It creates exceptional.
Establish productive, professional relationships with clients and proactively assess, clarify, and validate client needs on an ongoing basis to generate and increase revenue.
Engage assigned clients through regularly scheduled phone, video, or in-person meetings.
Conduct analysis such as client needs analysis, service or solution gap analysis, compliance assessments, and client issue trends. Identify risks and proactively lead in directing internal and external teams in issue resolution/corrective actions.
Maintaining CRM to manage leads and all data associated with a client request, including insights or discoveries.
Collaborate with Sales and Development, Operations, Storage Services, and other key personnel to create solutions and generate revenue by upselling and cross-selling within the account.
Support the overall business in driving revenue and client experience while monitoring account health, engagement levels, and opportunities.
Evaluate account performance, develop short and long-term strategies, and act upon optimization opportunities.
Maintain industry knowledge and relationships to gain intelligence in order to offer new features, products, and initiatives across Crozier, Adjacent Businesses, and Iron Mountain.
Review all invoices for accuracy, and ensure invoices are approved in a timely manner.
Responsible for researching escalated service and billing issues to ensure all appropriate actions by other parties are being taken to resolve issues and ensure follow through until closure and complete client satisfaction.
Utilize internal relationships to provide seamless account management, a united front to clients and ultimately enable the ability to quickly respond to client requests or escalations
Communicate with client post-completion of projects to ensure satisfaction and determine any areas for improvement
Follow-up with internal teams to relay client feedback and strategize with the team on any adjustments to be made to ensure continuous improvement
Experience, Skills and Attributes:
4-7 years’ experience in an Account or Project Management role
Passion for all things art related, including the latest market trends and developments
Proven team player with a track record of strong client and account management
Strategic thinker who is solutions-oriented and proactive in problem solving
Ability to work effectively and collaboratively across several teams and departments
Core business knowledge and understanding of back-end processes
Financial acumen, with an ability to understand pipelines and forecasts
Strong work ethic with an ability to manage workload while efficiently and effectively prioritizing responsibilities to meet deadlines and deliver results
Excellent communication skills – both written and verbal
Strong relationship-building skills, interpersonal skills; client-centric attitude
Proven experience in building client portfolios
Self-starter; ability to work very independently, but also fit into a strong team environment
Salesforce CRM and International Shipping experience recommended, but not required
As a trusted partner to our clients there is a requirement that our Mountaineers must be vaccinated.
Category: Sales Group
Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.
To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE