Analista de Relacionamento Pleno
- Job Category: Sales
- Job Type: Full time
- Reqid: J0087606
Analista de Relacionamento Pleno
Responsabilidades
Gerenciar demandas recebidas pelos canais de atendimento, garantindo soluções rápidas e eficazes.
Mapear a carteira de clientes, identificando oportunidades para fidelização e novos negócios.
Acompanhar e rastrear demandas direcionadas a outras áreas até a solução final.
Propor melhorias nos processos, atuando na causa raiz para elevar a experiência do cliente.
Negociar preços, conduzir renovações contratuais e realizar vendas de pequenas oportunidades dentro da base atual.
Requisitos
Atendimento ao cliente, preferencialmente em vendas B2B , negociação de preços e atendimento de 3º nível.
Superior completo
Excelentes habilidades de relacionamento interpessoal , argumentação, comunicação (oral e escrita) e empatia.
Pensamento analítico e capacidade de resolução de problemas , propondo soluções eficazes para os clientes.
Organização e habilidade para estabelecer prioridades em um ambiente dinâmico.
Capacidade de trabalhar em equipe e colaborar com diferentes áreas.
Category: Sales
Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers’ assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here .
Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.
To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE
Requisition: J0087606
At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.
We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.