Client Principal Professional Services North America

Client Principal

Provides executive oversight and strategic engagement with the client executive stakeholders. Helps shape the client executive thinking into the services / applications being delivered. Delivers guidance into the art of the possible and a roadmap to get there. Ensures the quality of documentation from the functional and technical architects throughout the workshop and design phases. Is accountable for the sign off of the artefacts created during the Design phase including, user stories, sprints & deliverables, documentation, final scope and acceptance criteria.

Responsibilities

• Organizing and managing client workshops during the kick off and design phase to ensure that all relevant stakeholders are involved.

• Clear communication of the project background, goals, objectives, timescales and budget.

• Develop and nurture positive and collaborative client relationships

• Identify opportunities where Iron Mountain Solutions or Professional Services can assist prospective and existing clients.

• Assist pre-sales activities by functioning as a Professional Services SME for clients and internal teams.

• Create and manage all project documentation including but not limited to budget/finance reports, staff utilisation, risk register, decision logs, project status reports and comprehensive implementation plans.

• Ensuring the Project Manager has all the resources required to complete the project.

• Leading the design workshops and publishing the documentation prepared by the functional & technical architects.

• Ensuring that the client can prioritise functional requirements during the sprints based upon recommendations on impact, urgency and cost.

• Ensuring the solution engineers can work from the design documentation.

• Finalising the scope of work, terms and conditions, payment milestones, resources, process for scope changes, functionality changes.

• Closing the project at its completion and handover to customer success.

• Translate client needs into executable Statements of Work as part of the formal contracting process

Core Skills

• Understanding of managing complex client projects and requirements with engagement up to C level.

• Demonstrate knowledge and confidence in executing and implementing implementation best practices, Agile development, methodologies , and content services platform technology.

• Understanding and management of a P&L for project resources.

• Commercial acumen to run P&L on the projects and maintain margin.

• Able to write business reports and business cases for the outcomes / potential outcomes of a project / change. Be able to demonstrate return on investment & cost analysis.

Secondary Skills

• Good understanding of Content Services Platforms and the marketplace.

• Good understanding of Enterprise IT architecture and landscape.

• Good understanding of cloud & enabling technologies such as JavaScript, JSON, Python, Rest API, XML etc.

• Good understanding of agile software development.

• Excellent written and oral communication skills

• Excellent presentation skills.

Qualifications

• 10+ years of experience as a consultant/professional services lead with a demonstrated track record of delivering successful digital projects.

• 5+ years of direct implementation experience with all aspects of an Enterprise Content Management platform from deployment to development of advanced business solutions and workflows; relevant platform certifications are a plus.

• Demonstrated ability and experience executing projects using agile methodologies Experience creating and presenting professional client-facing documentation and demonstrating outstanding negotiation and collaboration facilitation.

• Have ability and confidence working in a fast-paced and dynamic environment that requires self-directed initiative.

Languages

• Must be fluent in languages in the geographic patch.

• Written and spoken communication in at least two languages one of which must be English.

Category: Sales

Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers’ assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here .

Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.

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Requisition: J0088998