Iron Mountain Global Strategic Account Representative in Remote, Pennsylvania
At Iron Mountain we protect what our customers value most, from the everyday to the extraordinary, while helping them bridge the physical and digital world. Our people have the opportunity to bring their creativity to a workplace that thrives on change. Here, you will be part of a team that doesn’t just embrace what’s exceptional. It creates exceptional.
Iron Mountain’s Global Strategic Accounts represents a select group of Iron Mountain’s largest high-profile, growth orientated, and influential customers. These customers have a global presence and require a specialized, best-in-class level of service and attentiveness due to the nature and complexity of the business.
The goal of the Global Strategic Account (GSA) organization is to sharpen customer focus and act as a strategic partner to our customers as their digital and business needs evolve. The GSA team is responsible for managing and overseeing Iron Mountain’s top-tier customers and expanding relationships to the next level. The GSA team will understand customer priorities and objectives, then plan and deliver relevant aligning solutions, while also ensuring that we are delivering best in class, white-glove service.
The Global Strategic Account Representative is responsible for supporting the Global Strategic Account Managers and Managing Directors in managing the relationships and growth for Iron Mountain’s Global Strategic Accounts. The ideal candidate will possess both a sales and operational background that enables them to successfully build and maintain relationships, advise customers, develop innovative programs, and expand across new business units on a global scale.
GSA Team Support and Partnership:
Support the GSA team to drive business, customer loyalty, and retention, on a global scale
Collaborate in the development and execution of Global Account strategies
Collaborate cross-functionally within all levels of the organization and advocate for external and internal teams
Assist the Global Strategic Account Managers and Managing Directors, as required
Build and maintain strong relationships with customer key contacts, lead recurring calls to keep customers informed of key items/issues
Ability to navigate and interact internally/externally, on a global level
Strengthen and maintain relationships with internal/external customers to provide best in class service, ensure the customer experience is optimal by all means necessary
Customer Strategy & Support:
Update and maintain customer and prospect information, keep informed of innovative new products, competitive landscape and trends
Break into new lines of business groups within the defined GSAs
Understand customer needs and requirements, lead and oversee small to medium sized projects
Lead operational and account support activities to include; changes in customer service, inventory transfers, billing and invoicing, issue resolutions, incidents, etc.
Accountable for managing bad debt
Assists with contract negotiations, and operations
Execute and implement price increases
Ensure that customer agreements and contracts are upheld and executed correctly, including SLAs and other specialized processes
Support key account selling activities including detailed responses to RFP’s, tracking activity in SFDC and forecasting
Assist with creating and delivering QBRs
Consistently overachieve targets through a customer-centric approach
Total account book of business revenue growth
Contributions to bookings
Contribution to cash collections/bad debt
Customer satisfaction and building customer loyalty
Bachelor’s Degree or equivalent experience
5+ years experience managing large, complex customer relationships
Experience working with customers on a global level
Understanding of Iron Mountain’s organizational structure and hierarchy, on a global scale
Strong understanding of Iron Mountains product and services
Strong customer service & engagement experience
Strong phone presence and comfortable initiating conversations
Self-starter and proactive problem solver
Ability to work in a dynamic fast-paced environment
Strong interpersonal skills
Willing to work independently
Travel - up to 20%
Category: Sales Group
Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.
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