Customer Success Representative

Customer Success Representative (CSR)

THE ROLE

As a Customer Success Representative, you will be at the heart of our customer relationships, building strong partnerships to ensure they maximize the value of our services. Your primary focus will be proactive engagement, understanding their evolving needs, and ensuring their success and satisfaction. This role is crucial in helping our customers elevate their operations and achieve their desired business outcomes.

What We Offer

• Part of an ever-evolving global organization focused on transformation and innovation.

• A culture of belonging in which you are encouraged to use your voice.

• Total Rewards package to support your career and wellbeing (including benefits like health care, PTO).

• Global connectivity with 26,000+ colleagues across 60 countries.

• Opportunity to significantly impact customer retention and growth.

Key Responsibilities

• Build and nurture strong, trusting relationships with key LATAM customer stakeholders.

• Proactively engage with LATAM customers to understand their business goals and ensure product/service value realization.

• Identify and pursue opportunities for account growth (cross-sell/upsell) based on customer needs.

• Strategically manage LATAM customer contract renewals and lead negotiations.

• Utilize data and tools to monitor LATAM customer health, identify risks, and implement retention strategies.

• Serve as a key customer advocate, liaising with internal teams to resolve issues and drive improvements.

Requirements

• 3+ years in customer success, account management, or similar customer-facing roles.

• Demonstrated ability to build strong relationships and influence stakeholders.

• Proven track record of driving customer satisfaction, retention, and identifying growth opportunities.

• Strong problem-solving and strategic thinking abilities.

• Proficiency with CRM software and data analysis to inform account management.

• Excellent communication and interpersonal skills.

• Fluent English communication skills (written and verbal) required.

• Availability to travel as needed.

Join us at the Mountain where culture and values are practiced and respected every day.

Category: Sales

Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers’ assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here .

Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.

To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE

Requisition: J0088392