Iron Mountain Inside Sales Representative SMB in Olympia, Washington
At Iron Mountain we protect what our customers value most, from the everyday to the extraordinary, while helping them bridge the physical and digital world. Our people have the opportunity to bring their creativity to a workplace that thrives on change. Here, you will be part of a team that doesn’t just embrace what’s exceptional. It creates exceptional.
As a trusted partner to our clients there is a requirement that our Mountaineers must be vaccinated.
Inside Sales Representative - SMB
Iron Mountain Incorporated (NYSE: IRM), founded in 1951 and ranked as a Forbes 2018 America’s Best Employers, is the global leader for storage and information management services. Trusted by more than 225,000 organizations around the world, Iron Mountain stores and protects billions of valued assets, including critical business information, highly sensitive data, and cultural and historical artifacts. Providing solutions that include information management, digital transformation, secure storage, secure destruction, data centers, cloud services and art storage and logistics, Iron Mountain helps customers lower cost and risk, comply with regulations, recover from disaster, and enable a digital way of working. Visit www.ironmountain.com for more information.
The Inside Sales Representative – SMB is an inside sales position responsible for growing and retaining an assigned book of existing Iron Mountain accounts. You will create and maintain solid relationships with your accounts and use a consultative approach to understand their current business goals and objectives and to leverage that knowledge to position and sell the appropriate solution. Success in this role is measured by hitting and exceeding monthly sales quotas, consistently staying ahead of activity metrics, and retaining existing customers, all in a team-focused environment.
Prospect within a book of business to schedule remote meetings, identify customer requirements and map them to a solution.
Ensure consistent customer contact through a minimum of 125 dials and 10 scheduled customer phone meetings weekly; track all activity through Salesforce.com.
Be fully prepared on every sales call to be able to execute a sales plan. This includes pre-meeting preparation, sales call goal setting, overcoming objections, proper materials and resource execution, and a follow-up plan.
Proactively contact at-risk customers and resolve issues through customer needs analysis. Renew contracts well ahead of expiration.
Quickly gain knowledge of IRM product offerings through online courses, self-study and interactive assessments.
Partner with customer service, operations and the internal sales team to ensure a positive customer experience.
Receptive to feedback and uses it to improve sales and workplace performance.
Motivated to perform by increasing the product diversity offered to existing accounts; concentrating on finding avenues to generate increased sales from established accounts; and working to increase revenue by identifying additional products to complement what is currently sold to the existing customer base.
Leverages available analytical data such as CRM, SFDC and social media sites; and demonstrates a keen understanding of economic, financial, market,and industry trends in order to drive profitable growth.
Prioritizes and implements initiatives based on broader strategies. Demonstrates understanding of key industry trends and conditions.
Effectively exploring alternatives and positions to reach outcomes that gain the support and acceptance of all parties. Has a deep knowledge of customer's business, current macro- and microeconomic trends, industry trends, and potential new business opportunities. Understands and influences a wide range of customer stakeholders.
A self-starter, driven, with strong interpersonal skills.
Consistently hits or exceeds all metrics and sales targets each month, even under tough circumstances.
Strong time management skills. Ability to effectively plan for success and allocate the appropriate amount of time spent on various stages of sales cycle.
Manages sales pipeline effectively and accurately.
Solution-based and business-to-business sales experience. Technology Sales Experience a plus.
Understands the techniques required to develop, maintain and manage business relationships with clients and partner organizations in order to sell, implement and manage products/services and to identify new business opportunities.
Understands a potential customer’s context through effective questioning and listening.
Business knowledge, insight, and understanding of business concepts, tools, and processes that are needed for making sound decisions in the context of the company's business; ability to apply this knowledge appropriately to diverse situations. Aligns unique insights to key customer priorities, reframing the way customers view their business.
Proven record of success in achieving and exceeding sales quotas and departmental metrics.
Proficiency with CRM and sales management tools.
Education: 4-year College Degree preferred
Experience: 2-4 years successful B2B sales experience.
What We Offer:
Competitive base pay
Bonus Structure after exceeding annual quota
Company Sponsored Insurance: Medical, Dental, Vision all start on Day 1
PTO time: all employees start at two weeks of vacation time, plus additional sick/personal time and floating holidays
Additional time off for community service, bereavement, and jury duty available
Available: 401(k) with match, Life Insurance, Short term Disability, Flexible Spending Account, Education Reimbursement, Working Advantage discounts
Employee Resource Groups
Hours: Monday through Friday with a full weekday schedule
It is the responsibility of every Iron Mountain employee:
to comply with all applicable laws, rules, regulations, and company policies
to exhibit ethical behavior in accordance with our Code of Ethics and Business Conduct
to complete required training within the allotted time frame
Category: Sales Group
Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.
To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE