Iron Mountain Sales Jobs

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y Policy Statement, <a href="https://www.dol.gov/agencies/ofccp/posters">CLICK HERE</a><br><br><strong>Requisition:</strong> J00

Job Information

Iron Mountain Global Account Executive (Sales not finance) in Mumbai, India

At Iron Mountain we protect what our customers value most, from the everyday to the extraordinary. We build customer value around the world with a passion for preserving the physical, transforming the digital, and respecting the environmental. We pioneered the industry for global records and information management and have established some of the best customer relationships in the industry with 95% of the Fortune 1000 companies among our 225,000 loyal customers. Here, you’ll bring your expertise and creativity to a workplace that thrives on continuous improvement. Here, you’ll be part of a global workforce that embraces the differences among us. And here, we’ll encourage you to Climb Higher for the benefit of our customers and each other. There is so much more, but enough about us. We can’t wait to hear about YOU.

Iron Mountain urgently looking for below position -

Designation -Global Account Executive (Sales)

Location - Pune/ Mumbai

Interested candidates kindly apply via below link or email cv on arpita.chate@ironmountain.com

Global Industries Accounts (GIA): Iron Mountain’s Global Industries Accounts represents a select group of Iron Mountain’s largest high-profile, growth orientated, and influential customers. These customers have a global presence and require a specialized, best-in-class level of service and attentiveness due to the nature and complexity of the business.

The goal of the Global Industries Accounts (GIA) organization is to sharpen customer focus and act as a strategic partner to our customers as their digital and business needs evolve. The GIA team is responsible for managing and overseeing Iron Mountain’s top-tier customers and overseeing relationships to the next level. The GIA team will understand customer priorities and objectives, then plan and deliver relevant aligning solutions, while also ensuring that we are delivering best in class, white-glove service.

The Global Account Representative is responsible for supporting the GI Global Account Managers and Managing Directors in managing the relationships and growth for Iron Mountain’s Global Industries Accounts. The ideal candidate will possess both a sales and operational background that enables them to successfully build and maintain relationships, advise customers, develop innovative programs, and expand across new business units on a global scale.

Responsibilities

  • GI Team Support and Partnership:

  • Support the Global Industries team to drive business, customer loyalty, and retention, on a global scale

  • Collaborate in the development and execution of Global Account strategies

  • Collaborate cross-functionally within all levels of the organization and advocate for external and internal teams

  • Assist the Global Account Managers and Managing Directors, as required

  • Identify and uncover new opportunities through established relationships

  • Day to day support, escalation, issue resolution, reporting

  • Customer Relationship:

  • Build and maintain strong relationships with customer key contacts, lead recurring calls to keep customers informed of key items/issues

  • Ability to navigate and interact internally/externally, on a global level

  • Identifies and support new opportunities (cross-sell and upsell); RFPs, SOWs, etc.

  • Strengthen and maintain relationships with internal/external customers to provide best in class service, ensure the customer experience is optimal by all means necessary

  • Customer Strategy & Support:

  • Update and maintain customer and prospect information, keep informed of innovative new products, competitive landscape and trends

  • Break into new lines of business groups within the defined GIs

  • Understand customer needs and requirements, lead and oversee small to medium sized projects

  • Lead operational and account support activities to include; changes in customer service, inventory transfers, billing and invoicing, issue resolutions, incidents, etc.

  • Accountable for managing bad debt

  • Assists with contract negotiations, and operations

  • Execute and implement price increases

  • Ensure that customer agreements and contracts are upheld and executed correctly, including SLAs and other specialized processes

  • Support key account selling activities including detailed responses to RFP’s, tracking activity in SFDC and forecasting

  • Assist with creating and delivering QBRs

  • Consistently overachieve targets through a customer-centric approach

KPIs

Total account book of business revenue growth

Contributions to bookings

Contribution to cash collections/bad debt

Customer satisfaction and building customer loyalty

  • Qualifications

  • Global Account Representative:

  • Bachelor’s Degree or equivalent experience

  • 5+ years experience managing large, complex customer relationships

  • Experience working with customers on a global level

  • Understanding of Iron Mountain’s organizational structure and hierarchy, on a global scale

  • Strong understanding of Iron Mountains product and services

  • Strong customer service & engagement experience

  • Strong phone presence and comfortable initiating conversations

  • Self-starter and proactive problem solver

  • Ability to work in a dynamic fast-paced environment

  • Strong interpersonal skills

  • Willing to work independently

  • Team Player

  • Travel - up to 20%

Interested candidates kindly apply via below link or email cv on arpita.chate@ironmountain.com

Arpita Chate

India TA Team

Category: gja_Sales

Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.

To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE

Requisition: J0042534X

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