Iron Mountain Sales Jobs

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ending an email to <a href="" target="_blank"></a> . See the Supplemen
y Policy Statement, <a href="">CLICK HERE</a><br><br><strong>Requisition:</strong> J00

Job Information

Iron Mountain Professional, Account Management in Midrand, South Africa

At Iron Mountain we protect what our customers value most, from the everyday to the extraordinary. We build customer value around the world with a passion for preserving the physical, transforming the digital, and respecting the environmental. We pioneered the industry for global records and information management and have established some of the best customer relationships in the industry with 95% of the Fortune 1000 companies among our 225,000 loyal customers. Here, you’ll bring your expertise and creativity to a workplace that thrives on continuous improvement. Here, you’ll be part of a global workforce that embraces the differences among us. And here, we’ll encourage you to Climb Higher for the benefit of our customers and each other. There is so much more, but enough about us. We can’t wait to hear about YOU.

Our customers are at the heart of everything we do. It is important that we stay close to what we agreed with the customers when we signed the contracts, how we deliver the agreed services and bill for the services we provide. The CSM professional is a key role player in ensuring that the customer information is up to date, they remain profitable and their customer service queries are addressed and resolved.

What you will do:

  • Build and maintain the full customer base and ensure all customers are within SLA and receive Annual Price Increases(API)

  • Ensure that all customers are allocated a KAM

  • Establish clear retention goals and process milestones for the client and employees to work toward

  • Assist customers as needed with setting up and navigating programs or software associated with a product or service

  • Seek to promote the value of the product and upsell services and products with brand image and promoting value through customer experience

  • Assist in creating training courses and educational materials for other members of the department e.g. KAMs

  • Review customer complaints and concerns and seek to improve all aspects of the customer experience with the company

  • Promote an energetic fan base for products and locate brand ambassadors to share the product's benefit and value

  • Maintain a detailed understanding of products and services, assist customers with questions and suggest the best products for their needs

  • Optimize existing processes within the company and actively enhance all Customer Success initiatives

What you will bring to the role:

  • Exceptional ability to communicate and foster positive business relationships

  • Technical skills required, as they relate for the use of the product to service to be solid

  • Ability to establish milestones and keep all team members on task

  • Deep understanding of customers concerns and thoughts regarding the use of products, and the ability to troubleshoot as needed

  • Experience in customer service or customer success position strongly preferred

  • Experience working with brand image and promoting value through customer experience

  • Accountability and personal organization are essential

  • Experience in managing a diverse group and training each according to company standards

  • Experience analyzing and optimizing the existing processes in the Customer Success department

What we offer:

  • Be part of an ever evolving global organization focused on transformation and innovation.

  • A support system where you have a safe place to voice your opinion, share feedback, and be your true authentic self.

  • Global connectivity to learn from 26,000+ teammates across 52 countries.

  • Be part of a winning team who embrace diversity, inclusion, and our differences.

  • Competitive Total Reward offerings to support your career at Iron Mountain, family, personal wellness, financial wellbeing.

  • The possibility of working from home.


Category: Sales

Iron Mountain Incorporated, founded in 1951, is the global leader for storage and information management services. Trusted by more than 225,000 organizations around the world in approximately 50 countries, Iron Mountain stores and protects billions of valued assets, including critical business information, highly sensitive data, and cultural and historical artifacts.

Providing solutions that include information management, digital transformation, secure storage, secure destruction, as well as data centers, cloud services, and art storage and logistics, Iron Mountain helps customers lower cost and risk, comply with regulations, recover from disaster, and enable a digital way of working.

Our Cores Values and Code of Ethics are our north star. They provide a solid base for how we do business and behave every day, so each one of us can experience exceptional.

If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to See the Supplement to learn more about Equal Employment Opportunity.

Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.

To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE

Requisition: J0060480