Associate Professional, Customer Success

Job Summary:

The Customer Success Representative plays a crucial role in supporting our sales team and channel partners. This role encompasses a range of administrative tasks, including order processing, generating customer quotes, managing sales information, providing product training, and assisting with financing options. The Sales Support Representative will work within established procedures and receive a moderate degree of supervision.

Key Responsibilities:

• Order Processing:Accurately and efficiently process customer orders, ensuring timely delivery and fulfillment.

• Customer Quotes:Generate and provide accurate quotes to customers, working closely with sales representatives to address customer needs.

• Sales Information Management:Maintain and update sales records, customer information, and other relevant data in our CRM system.

• Product Training:Assist in providing product training to sales representatives and channel partners, ensuring they have a deep understanding of our offerings.

• Financing Support:Collaborate with the finance team to assist customers with financing options and paperwork.

• Administrative Support:Provide general administrative support to the sales team, including scheduling appointments, preparing reports, and handling customer inquiries.

Qualifications:

• Experience:Minimum one year of experience in a sales support or administrative role.

• Suite and CRM software.

• Ability to work independently and as part of a team.

• Detail-oriented and accurate.

• Customer-focused mindset.

• Good communication skills

Job Level :Entry-level, requiring working knowledge and skills developed through formal training or work experience.

Category: Sales Operations Group

Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers’ assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here .

Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.

To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE

Requisition: J0084468