Iron Mountain Senior Account Manager, Crozier in Inglewood, California
At Iron Mountain we protect what our customers value most, from the everyday to the extraordinary, while helping them bridge the physical and digital world. Our people have the opportunity to bring their creativity to a workplace that thrives on change. Here, you will be part of a team that doesn’t just embrace what’s exceptional. It creates exceptional.
Crozier Fine Arts is an Iron Mountain Business. Crozier serves the art world ecosystem through our strategic network that spans North America and Europe. By design and execution, Crozier can meet the needs of any collection, whether private or institutional, offering unparalleled technical expertise in the handling, installation, and storing of art. Our mission is to preserve culture and innovate best practices to protect the value and integrity of assets and ensure art that matters today is here for generations to come.
The Senior Account Manager is responsible for managing relationships for an assigned set of existing customers and for providing the highest level of customer experience. Account Managers are also responsible for coordinating client requests and resolution of issues/escalations to ensure client needs are addressed and solutions offered. Main responsibilities include customer retention, customer education on potential solutions, renewals, upsell/growth and customer lifecycle management. The Account Managers work in conjunction with our Project Managers (Services) and our Collections Managers (Storage) to ensure a best in class experience for our customers leading to increased retention.
Manage and develop relationships with clients through positive and informative interactions
Establish productive, professional relationships with clients and proactively assess, clarify, and validate client needs on an ongoing basis to generate and increase revenue
Provide hands on support to Project Managers (PMs) and Collections Managers (CMs), including site visits and viewings, to better assess scope of projects and foresee setbacks or ways for growth
Manage team communications related to projects to and from the client with fellow PMs and CMs
Actively grow industry relationships to gain marketplace intelligence
Maintain client's CRM account, actively updating and notifying PMs and CMs of important information
Liaise with the Client Services Administrator on all billing and estimation inquiries
Communicate with client post-completion of projects to ensure satisfaction and determine any areas for future improvement
Follow-up with internal teams to relay feedback and strategize for any adjustments to be made to ensure continuous improvement
Utilizing our CRM to manage leads and all data associated with client request, including insights or discoveries that need to be shared with our Account and Project Management teams
A contributing member of the Client Services leadership group, driving improved processes and procedures across the team, including general training, oversight, and mentorship to the Account Managers
Skills mapping, development, and alignment of Account Management team
Manage complex development initiatives with our Top Tier clients to ensure long and successful relationship
Lead team with custom and innovative account management planning
Experience, Skills, and Attributes
4-7 years experience in an Account or Project Management role
Knowledge of inventory management systems, Salesforce and International Shipping
Passion for all things art related, including the latest market trends and developments
Proven team player with a track record of strong client and account management
Strategic thinker who is solutions-oriented and proactive in problem solving
Ability to work effectively and collaboratively across several teams and departments
Core business knowledge and understanding of back-end processes
Financial acumen, with an ability to understand pipelines and forecasts
Strong work ethic with an ability to manage workload while efficiently and effectively prioritizing responsibilities to meet deadlines and deliver results
Excellent communication skills- both written and verbal
Strong relationship-building skills, interpersonal skills; client-centric attitude
Proven experience in building client portfolios
Self-starter; ability to work very independently, but also fit into a strong team environment
Physical Requirements and Qualifications
Physical Requirements: No specific physical requirements should be necessary.
Utilization of Time and Equipment:
100% Laptop / desktop computer, telephone, projector
0% Lifting, moving, pushing and pulling equipment, cases, containers, or boxes in excess of: 10 - 20 lbs.
Licenses & Certifications Required: N/A
Minimum Education: 4-Year College Degree
Minimum Experience: 4 -7 Years
Preferred Education: 4-Year College Degree
Preferred Experience: 4 -7 Years
Category: Sales Group
Iron Mountain Incorporated, founded in 1951, is the global leader for storage and information management services. Trusted by more than 225,000 organizations around the world in approximately 50 countries, Iron Mountain stores and protects billions of valued assets, including critical business information, highly sensitive data, and cultural and historical artifacts.
Providing solutions that include information management, digital transformation, secure storage, secure destruction, as well as data centers, cloud services, and art storage and logistics, Iron Mountain helps customers lower cost and risk, comply with regulations, recover from disaster, and enable a digital way of working.
Our Cores Value at https://www.ironmountain.com/about-us/values s at https://www.ironmountain.com/about-us/values and Code of Ethics are our north star. They provide a solid base for how we do business and behave every day, so each one of us can experience exceptional.
If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to firstname.lastname@example.org . See the Supplement to learn more about Equal Employment Opportunity.