Iron Mountain Client Principal in Hamburg, Germany
At Iron Mountain we protect what our customers value most, from the everyday to the extraordinary. We build customer value around the world with a passion for preserving the physical, transforming the digital, and respecting the environmental. We pioneered the industry for global records and information management and have established some of the best customer relationships in the industry with 95% of the Fortune 1000 companies among our 225,000 loyal customers. Here, you’ll bring your expertise and creativity to a workplace that thrives on continuous improvement. Here, you’ll be part of a global workforce that embraces the differences among us. And here, we’ll encourage you to Climb Higher for the benefit of our customers and each other. There is so much more, but enough about us. We can’t wait to hear about YOU.
Candidates from anywhere in Europe considered for this role, it is working fully remotely. Fluency in English plus either French or German is required.
As a Client Principal you provide executive oversight and strategic engagement with the client executive stakeholders. Helps shape the client executive thinking into the services / applications being delivered. Delivers guidance into the art of the possible and a roadmap to get there. Ensures the quality of documentation from the functional and technical architects throughout the workshop and design phases. Is accountable for the sign off of the artifacts created during the Design phase including, user stories, sprints & deliverables, documentation, final scope and acceptance criteria.
Organising and managing client workshops during the kick off and design phase to ensure that all relevant stakeholders are involved.
Clear communication of the project background, goals, objectives, timescales and budget.
Develop and nurture positive and collaborative client relationships
Identify opportunities where Iron Mountain Solutions or Professional Services can assist prospective and existing clients.
Assist pre-sales activities by functioning as a Professional Services SME for clients and internal teams.
Create and manage all project documentation including but not limited to budget/finance reports, staff utilisation, risk register, decision logs, project status reports and comprehensive implementation plans.
Ensuring the Project Manager has all the resources required to complete the project.
Leading the design workshops and publishing the documentation prepared by the functional & technical architects.
Ensuring that the client can prioritise functional requirements during the sprints based upon recommendations on impact, urgency and cost.
Ensuring the solution engineers can work from the design documentation.
Finalising the scope of work, terms and conditions, payment milestones, resources, process for scope changes, functionality changes.
Closing the project at its completion and handover to customer success.
Translate client needs into executable Statements of Work as part of the formal contracting process
10+ years of experience as a consultant/professional services lead with a demonstrated track record of delivering successful digital projects.
Understanding of managing complex client projects and requirements with engagement up to C level.
Demonstrate knowledge and confidence in executing and implementing implementation best practices, Agile development, methodologies, and content services platform technology.
Able to write business reports and business cases for the outcomes / potential outcomes of a project / change. Be able to demonstrate return on investment & cost analysis.
Good understanding of Content Services Platforms, the marketplace, Enterprise IT architecture and landscape.
What we offer
Be part of an ever evolving global organisation focused on transformation and innovation.
A support system where you have a safe place to voice your opinion, share feedback, and be your true authentic self.
Global connectivity to learn from 26,000+ teammates across 52 countries.
Be part of a winning team who embrace diversity, inclusion, and our differences.
Competitive Total Reward offerings to support your career at Iron Mountain, family, personal wellness, financial wellbeing.
In return Iron Mountain offers excellent remuneration, training and prospects associated with a global super brand.
Iron Mountain Incorporated, founded in 1951, is the global leader for storage and information management services. Trusted by more than 225,000 organizations around the world in approximately 50 countries, Iron Mountain stores and protects billions of valued assets, including critical business information, highly sensitive data, and cultural and historical artifacts.
Providing solutions that include information management, digital transformation, secure storage, secure destruction, as well as data centers, cloud services, and art storage and logistics, Iron Mountain helps customers lower cost and risk, comply with regulations, recover from disaster, and enable a digital way of working.
Our Cores Values and Code of Ethics are our north star. They provide a solid base for how we do business and behave every day, so each one of us can experience exceptional.
If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to email@example.com. See the Supplement to learn more about Equal Employment Opportunity.
Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.
To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE