Iron Mountain Customer Relationship Associate, DM in Collegeville, Pennsylvania
At Iron Mountain we protect what our customers value most, from the everyday to the extraordinary, while helping them bridge the physical and digital world. Our people have the opportunity to bring their creativity to a workplace that thrives on change. Here, you will be part of a team that doesn’t just embrace what’s exceptional. It creates exceptional.
Iron Mountain is seeking a Customer Relationship Advocate (CRA) DM to join our Data Management Group. The Customer Relationship Advocate (CRA) is a phone-based role that grows assigned Iron Mountain customers Revenue over prior year.
Iron Mountain offers an amazing opportunity for you to engage with our customer base and sell a cloud based, data management solution. If you love talking on the phone, building solid business relationships and chatting about technology - this is the perfect job for you. Our position focuses on loyalty, retention and providing solutions that meet our customer’s needs, all while uncovering and selling new opportunities to an existing book of business. You MUST be energetic, driven, motivated, organized, and want to be in sales!
Ensure consistent customer contact daily. All activity to be tracked through Salesforce.com.
Responsible for 100% pipeline integrity.
Approach customers consultatively and systematically to understand the organizational business objectives and goals. Leverage this knowledge to educate on Iron Mountain value and locate opportunities to increase Iron Mountain revenue over prior year.
Renew contracts well ahead of expiration.
Partnering with inside and outside sales teams to further educate and provide solutions to our customers
Quickly gain knowledge of IRM product offerings through on line courses and self-study.
Partner with customer service and operations to ensure a satisfactory customer experience.
Proactively contact customers at Risk and resolve issues through customer needs analysis.
Strong account management skills.
Ability to identify customer need and translate into a solution.Demonstrate proficiency with MS Office and Salesforce.com systems.
Prospect within existing book of business.
Demonstrated history of exceeding key activity metrics.
Excellent written, oral and presentation skills.
Strong Microsoft Office skills with exceptional experience using EXCEL
Prior experience doing live demos or presentations via WebEx
Prior experience using Salesforce.com
Strong interpersonal skills, ability to partner, influence and negotiate.
Ability to effectively plan. Strong analytical skills.
Ability to team effectively at all levels of IRM and customer personnel (to include C-level) on a wide range of topics and issues.
General business acumen and ability to quickly understand IM’s solutions.
Preferred Education: 4-year College Degree
Experience: 2+ years successful inside sales experience.
Category: Sales Group
Iron Mountain Incorporated, founded in 1951, is the global leader for storage and information management services. Trusted by more than 225,000 organizations around the world in approximately 50 countries, Iron Mountain stores and protects billions of valued assets, including critical business information, highly sensitive data, and cultural and historical artifacts.
Providing solutions that include information management, digital transformation, secure storage, secure destruction, as well as data centers, cloud services, and art storage and logistics, Iron Mountain helps customers lower cost and risk, comply with regulations, recover from disaster, and enable a digital way of working.
Our Cores Value at https://www.ironmountain.com/about-us/values s at https://www.ironmountain.com/about-us/values and Code of Ethics are our north star. They provide a solid base for how we do business and behave every day, so each one of us can experience exceptional.
If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to firstname.lastname@example.org . See the Supplement to learn more about Equal Employment Opportunity.