Iron Mountain Sales Support Coordinator in Cluj-Napoca, Romania
At Iron Mountain we protect what our customers value most, from the everyday to the extraordinary, while helping them bridge the physical and digital world. Our people have the opportunity to bring their creativity to a workplace that thrives on change. Here, you will be part of a team that doesn’t just embrace what’s exceptional. It creates exceptional.
The Sales Support Coordinator is about providing sales support to Iron Mountain’s global customer-facing teams when managing multi-country or in-country customers and prospects. This role will involve executing on projects at various stages of the customer life cycle such as tenders, re-tenders, intake, price and contract negotiation and reporting. Responsible for executing on the day-to-day requests received through the various contact methods set up for Sales Support.
What you will do :
Provide international selling support by executing on what is needed to support an opportunity.
Provide pre-sales support for our in-country sales teams by creating pricing models and filling in offers or contract templates.
Responsible for crafting emails or chatter to the appropriate parties (in-country contacts, sales reps, price desk, legal etc.).
Execute on information gathering tasks (pricing, service levels, capability and contracts) related to documentation needed for multi country RFPs.
Takes a logical approach to problem-solving and asks for clarity on complex issues before moving ahead on tasks to ensure the best result.
Effectively manages expectations with sales people and the local market/country employees.
Provides and seeks information in a timely, clear and professional manner.
Takes extra steps necessary to ensure accuracy and quality of their own work.
Responsible for meeting deadlines committed to and escalating to the manager as needed.
What you will bring:
Excellent written and verbal skills in English. French or other European language to a professional proficiency beneficial but not essential.
Ability to analyse data in Excel
Experience with tools CRM and analytics tools i.e. Salesforce.com and Business Intelligence would be a plus.
Process management skills.
Good attention to detail and strong organisation skills.
Customer service focus.
Good interpersonal skills.
Ability to work with all levels in the organization.
Ability to work with & influence virtual teams.
What we offer:
Be part of an ever evolving global organization focused on transformation and innovation.
A support system where you have a safe place to voice your opinion, share feedback, and be your true authentic self.
Global connectivity to learn from 26,000+ teammates across 52 countries.
Be part of a winning team who embrace diversity, inclusion, and our differences.
Competitive Total Reward offerings to support your career at Iron Mountain, family, personal wellness, financial wellbeing.
Category: Sales Group
Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.
To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE