Job Information
Iron Mountain EJECUTIVO ATENCION A CLIENTE in Ciudad de Mexico, Mexico
At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.
We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.
Acerca de esta oportunidad…
Crear relaciones duraderas entre el cliente y nuestra empresa, dar seguimiento a renovaciones de contrato, negociaciones de precio y proyectos internos para el crecimiento de la empresa y la satisfacción del cliente.
Responsabilidades…
Dar seguimiento a incidencias de clientes a través de CRM – Salesforce
Realizar negociaciones de precios y cláusulas de contratos
Seguimiento a renovaciones de contrato
Relacionamiento con el cliente interno y externo
Elaboración de reportes para medir KPI’s del área durante el año
Requerimientos y Habilidades…
Experiencia de al menos 3 años en atención al cliente, ejecutivo de cuenta o similar.
Licenciatura concluida en áreas económico administrativas.
Inglés Intermedio – Avanzado.
Paquetería Office nivel básico – intermedio
Sentido de urgencia
Resolución de problemas
Que obtienes de nuestra empresa....
Sé parte de una organización global en constante evolución enfocada en la transformación y la innovación
Un sistema de apoyo donde tienes un lugar seguro para expresar tu opinión, compartir comentarios y ser tu auténtico yo
Conectividad global para aprender de más de 26 000 compañeros de equipo en 52 países
Sé parte de un equipo ganador que abraza la diversidad, la inclusión y nuestras diferencias
Ofertas competitivas de compensación total para respaldar tu carrera en Iron Mountain, tu familia, tu bienestar personal, tu bienestar financiero y tu jubilación
Prestaciones superiores a las de la ley
Esquema híbrido de trabajo (2 días en oficina)
Category: Sales
Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers’ assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here.
Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.
If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to accommodationrequest@ironmountain.com. See the Supplement to learn more about Equal Employment Opportunity.
Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.
To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE
Requisition: J0079985