Iron Mountain Program Management Executive in Boston, Massachusetts
At Iron Mountain we protect what our customers value most, from the everyday to the extraordinary, while helping them bridge the physical and digital world. Our people have the opportunity to bring their creativity to a workplace that thrives on change. Here, you will be part of a team that doesn’t just embrace what’s exceptional. It creates exceptional.
The SITAD Project Management Executive role oversees the relationships for an assigned set of high revenue, high complexity Iron Mountain SITAD Program customers to ensure continued revenue, customer satisfaction with Iron Mountain programs, as well as position new SITAD solutions designed for further growth. The SITAD Project Management Executive role collaborates on accounts with an Iron Mountain Business Development Executive as well as other strategic internal partners. The SITAD Project Management Executive will be assigned with SITAD Program implementation, tracking of individual site progress, being knowledgeable about their accounts, will represent Iron Mountain’s value proposition and educate customers about business relevant solutions. Proactively manage customer programs through new opportunity identification, upsell execution, renewal strategy, and issue management to enable growth. Focus on Customer loyalty providing proactive solutions to meet customer needs while uncovering and selling new opportunities for revenue growth and quota attainment. The SITAD Project Management Executive role is the primary customer contact on assigned SITAD Program accounts and will manage and maintain relationships with current Iron Mountain customers that require a high level of support to ensure satisfaction with Iron Mountain SITAD programs, positioning the relationship for further growth and retention.
Key Accountabilities (What are the main responsibilities of the role against which performance is measured and indicate if the role is within or across business entities and geographies?)
Responsible for the overall development and expansion of SITAD Program revenues within an assigned group of accounts
Act as a lead and resource to all internal stakeholders in the development, growth and support of the assigned SITAD programs
Build long term relationships with both internal and external customers
Interface with SITAD customer to further understand their needs and expectations regarding Custom Solutions, Asset Management, Program Requirements, Asset Remarketing while integrating feedback into ongoing product enhancements
Ensure clear communication and education of standard policies and procedures to SITAD customers and site contacts.
Ensure Portal Systems are used properly , fully leveraged and that clients are provided with both initial and ongoing portal education
Leverage KPIs to analyse service delivery performance and identify with internal partners any service challenges while collaborating to implement improvements.
Support the rollout and education of innovative solutions in partnership with product management
Forecasting of SITAD Management Program Revenues to include setting of annual growth targets, GAP analysis, and sales strategies
Creating a Growth Oriented Strategy for each SITAD Program assigned
Conducting Business Reviews to drive continued program health, SLA compliance and growth
Participates in Industry and Compliance Organizations to include the optimal working knowledge of trends within the ITAD industry
Candidates must have a strong background and knowledge of strategic account management, sales process and solution selling.
Must have the ability to identify customer needs and translate customer needs into solution requirements.
Excellent written, oral and presentation skills.
Strong interpersonal skills.
Ability to effectively plan and possess strong analytical skills.
Ability to partner, influence and negotiate.
Strong understanding or ability to create acumen for the entire Iron Mountain SITAD suite of services
General working knowledge of the ITAD industry
Experience working in a strategic sales environment
Experience working with large global enterprise accounts ; preferably in a sales or account management focus
Ability to continuously develop net new contacts in enterprise accounts and expand existing relationships
Ability to develop, maintain and present to senior level management within their customer base
(External and Internal Contacts)
Current and potential customers
NA Business Office
Regional Business Support
NA Implementation Team
Category: Sales Group
Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.
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