Iron Mountain Global Sales Onboarding Manager in Boston, Massachusetts
At Iron Mountain we protect what our customers value most, from the everyday to the extraordinary, while helping them bridge the physical and digital world. Our people have the opportunity to bring their creativity to a workplace that thrives on change. Here, you will be part of a team that doesn’t just embrace what’s exceptional. It creates exceptional.
Iron Mountain is seeking a Global Sales Onboarding Manager to join our Sales Enablement Team. The Global Sales Onboarding Manager is an exciting and challenging opportunity where you will be spearheading, simplifying and unifying the learning experience for our new hire sales team globally.
This is a high visibility role that will require your program management expertise to oversee the complexity of this global program as well as your instructional design experience to make suggestions to best align with adult learning theory.
You will consult with Sales Leaders and other cross-functional stakeholders to drive commitment, promote adult learning and provide coaching resources for reinforcement.
Driving for results through the overarching management of Global Sales Onboarding will be achieved by parting with regional Sales Enablement Coordinators who schedule, tailor to audience and facilitate workshops for their respective regions.
This is what you will be doing:
Program Management: Acts as a liaison and partner with regional Sales Enablement Coordinators, you manage the execution of New Hire Onboarding, including:
Design & Development complex, blended learning solutions that are highly interactive and innovative, In partnership with the L&D team,
Identifies areas for program improvement, and orchestrates changes to elevate the quality of the program and experience for our sales professionals.
Learning modalities will span - Virtual Instructor Led - Training, In-Person Instructor-Led Training, Skill Practice, Web-Based Training (eLearning & Video), Virtual Classrooms with break-outs, Coaching models, and Just-in-Time training
Participant Management: Drive engagement from the learner and the Sales Leader.
Act as a liaison between sales and enablement regarding new hire
Manage and maintain the master roster for all new hire sales professionals. This will include pulling from a weekly report, contacting the right people internally to confirm when necessary and communicating to all necessary parties.
Content Management: Maintain all onboarding content, master copies with revision records that SE Coordinators have access to.
Partner with content owners to determine what needs to be updated when
Coordinate with SE Tech team for proper enrollment by sales segment
Drive for Results: Drive measurable, increased sales performance through all aspects of global onboarding, including but not limited to:
Kirtpactrick’s Levels 1 - 4 feedback and application of skills and knowledge.
Embed, collect and analyze surveys and feedback to improve the program.
Increase productivity and performance to sales plan/time to ramp.
Analyze performance and results, adjust in an effort to constantly innovating and raising the bar on the existing program
You are a great fit because you excel in these areas:
Obsessively Organized: Ability to manage a lot different aspects necessary to run a global new hire onboarding program. The following are some of those items: content updates, master roster, surveys for each cohort, list of SMEs, reporting with short notice, etc...
Program Management: Sole ownership and execution of onboarding; managing the enablement offering and tracking KPIs.
Sales Advocate: Catalyst for meaningful adoption of skills and knowledge, coaching reinforcement and continuous improvement of the program offered.
Diplomacy: Ability to insert ideas and build credibility by possessing a high-level of professionalism, expertise, creativeness and strong organizational and management skills to get to the root cause of a problem and co-create solutions.
Learning Consultant: Consult and provide feedback to SE Coordinators, Subject Matter Experts and Sales Leaders on best practices for onboarding. Align with key stakeholders to gain buy-in on workshops and commitment for deliverables. Stay current and educate self about industry trends and training needs of sales, (i.e. Virtual Selling).
Train the Trainer Content: Collect and Develop train-the-trainer content for new SE Coorinators and partner with facilitators to lead workshops for team members and other cross functional departments as requested.
Cultural Awareness: Recognition of own and other cultural nuances. Ability to understand and appreciate cultural differences and adapt to the needs of the target audience.
Interpersonal Skills: Exceptional ability to listen and respond with empathy, demonstrates curiosity, actively listens to understand vs. to solve, provides feedback in a way that others are open to it. Excellent verbal and written skills.
Facilitation: Some facilitation experience both in person and virtually. Leads group discussion, connects the dots for participants - simplifying the learning process, creates an inclusive environment that helps identify and unlock potential in others and drives consensus-building.
Business Expertise Required:
3+ years experience using formal learning models to develop effective learning solutions that meet the needs of a global audience - instructional design for learning consultant applying; Agile methodologies, Accelerated Learning techniques or other techniques
2+ years working in sales or Sales Enablement
4+ years of relevant experience thriving in a fast paced, rapid-development, environment and/or technology-based environment
Category: Sales Group
Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.
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