Job Information
Iron Mountain Opportunity Support Coordinator in Blonie, Poland
At Iron Mountain we protect what our customers value most, from the everyday to the extraordinary. We build customer value around the world with a passion for preserving the physical, transforming the digital, and respecting the environmental. We pioneered the industry for global records and information management and have established some of the best customer relationships in the industry with 95% of the Fortune 1000 companies among our 225,000 loyal customers. Here, you’ll bring your expertise and creativity to a workplace that thrives on continuous improvement. Here, you’ll be part of a global workforce that embraces the differences among us. And here, we’ll encourage you to Climb Higher for the benefit of our customers and each other. There is so much more, but enough about us. We can’t wait to hear about YOU.
Opportunity Support Coordinator, Commercial Support - Middle Office (GBS)
ABOUT THE OPPORTUNITY…
The Opportunity Support Coordinator is responsible for providing support to our Sales Teams within Commercial Sales, Global Industries, Channel Sales, our Opportunity Support Team Members, and other Iron Mountain Stakeholders (Iron Mountain Internal Customers).
Responsible for providing support to the Iron Mountain Internal Customers during the various stages of an Opportunity Life cycle by completing the complex support needed on non-sales activities that are required to help enable the opportunity to revenue
KEY RESPONSIBILITIES…
Create complex Pricing Assurance Models, complex Pricing Quotes/Price Schedules, RTA’s/IPP, and other documents as needed.
Create/Review opportunity documents for completeness and accuracy to ensure a complete Contract Package.
Submit Contract Package for execution via E-Signature platform.
Submit finalized opportunity to booking.
Manage opportunity´s progression from stage 2 to stage 7 on simple and/or in country opportunities.
Create various custom/complex reports and/or presentations as needed.
Analyze data and provide feedback when related to opportunities.
Complete complex Due Diligence, Quality Assurance, Information Security Questionnaires, and other requests for Information documents.
Import, consolidate, format, and analyze customer and sales data from multiple systems into Microsoft, Google Workspace, and other programs/systems.
Reporting and tracking metrics such as monitoring SLAs, monitoring progress, providing periodic status reports to relevant parties.
Assist in training of new team members to ensure a good understanding of team role, responsibilities, and goals
This role will include some Customer-Facing activities.
Other duties/projects as assigned
YOUR QUALIFICATIONS…
Ability to speak and communicate effectively in English and German.
Multiple languages (preferred)
Must demonstrate excellent teamwork, motivational, interpersonal, and customer service skills.
Understand sales processes and follows internal procedures and SLA’s
Must be able to recognize and identify process breakdowns or situations that are not the norm and escalate those accordingly
Excellent attention to detail. Must provide complete and accurate documents during the entire life cycle of the opportunity
Must have excellent written communication skills
Must have excellent process and time management skills, responsiveness, and a sense of urgency
Ability to work with all levels in the organization
Ability to delegate tactical tasks to manage workload
Ability to multitask, quickly switch your focus or your demands to manage multiple concurrent SLAs
Able to utilize a variety of technologies to create and complete a variety of reports and documents
WHAT’S IN IT FOR YOU?
Be part of an ever-evolving global organization focused on transformation and innovation.
A support system where you have a safe place to voice your opinion, share feedback, and be your true authentic self
Global connectivity to learn from 26,000+ teammates across 52 countries
Be part of a winning team that embraces diversity, inclusion, and our differences
Competitive Total Reward offerings to support your career at Iron Mountain, family, personal wellness, financial well-being, and retirement (will vary by country)
#LI REMOTE
Category: Sales Operations Group
Iron Mountain Incorporated, founded in 1951, is the global leader for storage and information management services. Trusted by more than 225,000 organizations around the world in approximately 50 countries, Iron Mountain stores and protects billions of valued assets, including critical business information, highly sensitive data, and cultural and historical artifacts.
Providing solutions that include information management, digital transformation, secure storage, secure destruction, as well as data centers, cloud services, and art storage and logistics, Iron Mountain helps customers lower cost and risk, comply with regulations, recover from disaster, and enable a digital way of working.
Our Cores Values and Code of Ethics are our north star. They provide a solid base for how we do business and behave every day, so each one of us can experience exceptional.
If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to accommodationrequest@ironmountain.com. See the Supplement to learn more about Equal Employment Opportunity.
Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.
To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE
Requisition: J0058271