Iron Mountain Customer Success Manager in Berlin, Germany
At Iron Mountain we protect what our customers value most, from the everyday to the extraordinary. We build customer value around the world with a passion for preserving the physical, transforming the digital, and respecting the environmental. We pioneered the industry for global records and information management and have established some of the best customer relationships in the industry with 95% of the Fortune 1000 companies among our 225,000 loyal customers. Here, you’ll bring your expertise and creativity to a workplace that thrives on continuous improvement. Here, you’ll be part of a global workforce that embraces the differences among us. And here, we’ll encourage you to Climb Higher for the benefit of our customers and each other. There is so much more, but enough about us. We can’t wait to hear about YOU.
Thanks to our global growth plans, we are rapidly scaling up our Sales and Customer Care teams across Europe. To that end, we are seeking talented individuals who have the drive and ambition to take advantage of the great international career development opportunities available here at Iron Mountain.
We are now looking to recruit a Customer Success Manager to our team in Germany. The Customer Success Manager (CSM) role is a key member of the commercial team supporting SMB and Mid Market customers.
What you will do
Build and maintain customer relationships to understand the organizational business objectives and goals.
Partner with key customer decision maker(s) to aid the development of structure partnership(s) strategy as it relates to customer requirements
Ensure frequent, tactical communication to enable superior customer satisfaction and to assist in keeping the customer educated on emerging industry trends
Assess assigned customer’s current and potential needs, determining appropriate Iron Mountain products and solutions.
Research of account status to help prepare for contract negotiations. Assist in any Renewal strategies and execute on the Contract Renewal process when needed.
Be the central point for escalated service and billing issues to ensure all appropriate actions by other parties are being taken to resolve issue
What you will bring
Experience in a Customer Service, Customer Care, Account Management, Customer Success or Client Services position within a Business to Business environment
Fluent in German and English (French would also be an advantage)
Problem solving ability
Customer focused with experience of managing complaints
Ability to pick things up quickly and wants to learn new things
Experience of conducting virtual meetings with various stakeholders
Able to build strong customer relationships
Comfortable with complexity
What we will offer
Defined and achievable career path
Remote / Home working with the potential to travel
Solid support system where you will have a safe place to voice your opinion, share feedback, and be your true authentic self
Global connectivity to learn from 26,000+ teammates across 52 countries.
A winning team who embrace diversity, inclusion, and our differences.
Iron Mountain Incorporated, founded in 1951, is the global leader for storage and information management services. Trusted by more than 225,000 organizations around the world in approximately 50 countries, Iron Mountain stores and protects billions of valued assets, including critical business information, highly sensitive data, and cultural and historical artifacts.
Providing solutions that include information management, digital transformation, secure storage, secure destruction, as well as data centers, cloud services, and art storage and logistics, Iron Mountain helps customers lower cost and risk, comply with regulations, recover from disaster, and enable a digital way of working.
Our Cores Values and Code of Ethics are our north star. They provide a solid base for how we do business and behave every day, so each one of us can experience exceptional.
If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to firstname.lastname@example.org. See the Supplement to learn more about Equal Employment Opportunity.
Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.
To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE