Iron Mountain Opportunity Support Specialist (German speaker) in Barberá del Vallés, Spain
At Iron Mountain we protect what our customers value most, from the everyday to the extraordinary. We build customer value around the world with a passion for preserving the physical, transforming the digital, and respecting the environmental. We pioneered the industry for global records and information management and have established some of the best customer relationships in the industry with 95% of the Fortune 1000 companies among our 225,000 loyal customers. Here, you’ll bring your expertise and creativity to a workplace that thrives on continuous improvement. Here, you’ll be part of a global workforce that embraces the differences among us. And here, we’ll encourage you to Climb Higher for the benefit of our customers and each other. There is so much more, but enough about us. We can’t wait to hear about YOU.
Candidates can be considered to work from the following locations: Spain/ Poland/ Hungary/ Romania
ABOUT THE ROLE:
The Opportunity Support Specialist is responsible for providing tactical support for our Sales Teams within Commercial Sales, Global Industries, Channel Sales, our Sales Support/Opportunity Support Team Members, and other Iron Mountain Stakeholders (Iron Mountain Internal Customers).
Responsible for providing support to the Iron Mountain Internal Customers by completing the opportunity-related tactical, administrative, activities during the opportunity lifecycle or relationship management cycle, that are required to help enable the opportunity to revenue.
Research and pull various reports and documents such as, but not limited to, contracts, price schedules, inventory reports, contact information, invoices, spending, the scope of the relationship, and others from internal systems.
Create simple Pricing Assurance Models, Pricing Quotes, and other tactical reporting as needed.
Complete basic Due Diligence, Quality Assurance, Information Security Questionnaires, and other Request for Information documents
Import, consolidate, format, and analyze customer and sales data from multiple systems into Microsoft, Google Workspace, and other programs/systems.
Reporting and tracking metrics such as monitoring SLA’s, monitoring progress, providing periodic status reports to relevant parties.
Shared responsibility to triage, monitor, and assign from team request queues.
Other duties/projects as assigned
Customer Service, administrative and organizational skills, and experience
Ability to speak and communicate effectively in English and German (required). Multiple languages (preferred)
Needs to be able to understand sales processes and follow internal procedures and SLA’s
Must understand how to utilize a variety of technologies to research, provide information and create a variety of reports and documents
Will work within defined processes, procedures, and SLA’s while providing support to Iron Mountain Internal Customers
Must be able to recognize and identify situations that are not the norm and escalate those accordingly
Demonstrate the ability to adapt to change and show a willingness to learn new methods, procedures, or techniques of working, quickly and easily
Excellent attention to detail
Good communication and interpersonal skills
Good process and time management skills
Responsiveness and sense of urgency
Must possess good written and analytical skills
WHAT’S IN IT FOR YOU?
Be part of an ever-evolving global organization focused on transformation and innovation.
A support system where you have a safe place to voice your opinion, share feedback, and be your true authentic self
Global connectivity to learn from 26,000+ teammates across 52 countries
Be part of a winning team that embraces diversity, inclusion, and our differences
Competitive Total Reward offerings to support your career at Iron Mountain, family, personal wellness, financial wellbeing, and retirement
Category: Sales Operations Group
Iron Mountain Incorporated, founded in 1951, is the global leader for storage and information management services. Trusted by more than 225,000 organizations around the world in approximately 50 countries, Iron Mountain stores and protects billions of valued assets, including critical business information, highly sensitive data, and cultural and historical artifacts.
Providing solutions that include information management, digital transformation, secure storage, secure destruction, as well as data centers, cloud services, and art storage and logistics, Iron Mountain helps customers lower cost and risk, comply with regulations, recover from disaster, and enable a digital way of working.
Our Cores Values and Code of Ethics are our north star. They provide a solid base for how we do business and behave every day, so each one of us can experience exceptional.
If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to firstname.lastname@example.org. See the Supplement to learn more about Equal Employment Opportunity.
Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.
To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE