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Senior Global Account Manager

Austin, TX
Remote Eligible in Texas - J0082107
  • Job Category: Sales
  • Job Type: Full time
  • Reqid: J0082107
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The Senior Global Account Manager (SGAM) is responsible for managing the relationships between Iron Mountain and its clients. The SGAM develops and implements strategic plans to grow accounts, manages and strengthens client relationships, identifies new business opportunities, and coordinates with internal teams to deliver on client expectations. Through its role in customer retention and growth, the SGAM will support the growth of the ALM (Asset Lifecycle Management) group within Iron Mountain.

Responsibility:

  • Develop and implement strategic plans to grow accounts and increase market share within the account base in the designated geographic areas.

  • Ensure alignment of Sales teams including specialists across the portfolio to execute local go-to-market.

  • Drive alignment of account plans for targeted customers, and work with the Global AMs team including Sales for alignment on go-to-market where needed.

  • Support Sales resource deployment within affordability guidelines to achieve financial objectives.

  • Ensure to drive quota deployment accuracy in order to maximize quota achievement.

  • Manage pipeline funnel to guarantee forecast, linearity, and predictability.

  • Use key indicators, processes, and management systems to monitor performance within the Global Account segment.

  • Understand and translate customer strategy and business drivers into the creation of new opportunities.

  • Participate in the global account planning and execution process, including developing and implementing the ALM commercial strategy.

  • Provide thought leadership and program management for initiatives that align with or complement the business strategy and industry trends.

  • Develop and maintain relationships with key stakeholders, including customers, partners, and internal teams.

  • Resolve major issues pertaining to tracking, pricing, customer failures, and expediting in conjunction with the customer service team.

  • Direct conflict resolution and facilitate contract negotiations.

Qualifications:

  • Bachelor’s or University Degree in Business, Engineering, MBA, Business/Administration, Marketing, Education, Computer Science, Technical, Management, Technology, or equivalent

  • 7+ years of experience in sales, account management, or related field.

  • Experience in managing global accounts and leading sales teams.

  • Strong business acumen and understanding of accounting principles.

  • Ability to develop and maintain relationships with key stakeholders.

  • Multi-lingual is a plus

  • Intermediate to Advanced MS Office Skills

Travel

Travel to Company and client sites as needed

Austin, Texas - Remote

#LI-Remote

Category: Sales

Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers’ assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here .

Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.

To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE

Requisition: J0082107

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